Membership contract

The selected plan, property, fee, start date and minimum term will be shown in the order form. If no minimum term is shown, the plan runs monthly until cancelled in accordance with these terms. Consumer cancellation rights still apply where relevant.

Included services and hours

Only services and allowances stated in the selected plan are included. Hours are appointment time and may include assessment, preparation and agreed travel where stated. Unused monthly hours do not roll over unless the plan expressly says they do.

Booking and priority

Members receive the priority level described in their plan, subject to safety, trade availability, location and existing commitments. Priority does not mean immediate attendance or a 24-hour emergency service.

Materials and additional costs

Materials, specialist equipment, skips, parking, permits, access equipment, certification and subcontract specialist costs are additional unless the plan specifically includes them. We will seek approval before chargeable extras proceed.

What is excluded

• Major building or structural works
• Existing defects requiring substantial replacement
• Asbestos, hazardous materials or specialist remediation
• Emergency call-outs outside the stated plan
• Gas, electrical or other certification unless specifically included
• Damage caused by misuse, tenants, pests, flood, fire or third parties
• Work that is unsafe, unlawful or outside reasonable property-care use

Access and appointments

The client must provide safe access, utilities and accurate information. Missed appointments or unsafe conditions may count against an allowance or carry a reasonable charge where labour was reserved.

Fair use and property condition

Membership pricing assumes ordinary planned care. A neglected property, undisclosed damage or excessive demand may require a separate quotation or a plan review. We will not use vague fair-use wording to avoid clearly included work.

Payment, review and suspension

Fees are payable in advance on the agreed date. We may pause non-urgent services while an account is overdue. Prices may be reviewed with reasonable written notice; a customer may cancel if they do not accept a material change, subject to any lawful minimum-term arrangements.

Ending membership

Cancellation notice and any minimum term appear in the order form. We may end or suspend a plan for persistent non-payment, abuse, unsafe conditions, fraudulent use or serious breach, after reasonable notice where circumstances allow.