These general terms apply to quotations and services supplied by T D Everything unless a written job-specific agreement states otherwise.
The contract is between T D EVERYTHING LIMITED, trading as T D Everything Group, and the customer named in the accepted quotation or order. A contract begins when the customer accepts the written quotation or work order and any required deposit is received.
A quotation is based on visible conditions and information available at the time. An estimate is an informed indication, not a fixed price. Unless stated otherwise, quotations remain open for 30 days and may change if labour, materials, access, specification or site conditions change.
Unless another schedule is stated, larger projects normally require a 25% deposit and cleaning bookings may require 10%. Deposits secure planning, labour and materials. We do not currently add VAT; if our VAT status changes, later quotations will state the applicable treatment.
Only work listed in the accepted scope is included. Changes must be agreed in writing where reasonably possible and may affect price and timing. Urgent safety work may be discussed and recorded as soon as practical.
The customer must provide safe and timely access, working utilities where needed, permissions, parking information and accurate details about known defects, asbestos, hazards, occupants and restrictions. Delays or wasted visits caused by missing access or inaccurate information may be chargeable.
Opening up work may reveal rot, defective wiring, leaks, structural problems, asbestos or non-compliant previous work. These are outside the original scope unless expressly included. We may stop affected work for safety and provide options or a variation.
Materials remain our property until paid for where legally permitted. Natural materials, batches and digital images may vary. Customer-supplied products are installed at the customer’s risk unless our workmanship causes damage; delays or defects in those products may be chargeable.
We may use appropriately skilled employees or subcontractors and remain the customer’s main point of contact. Regulated work will be allocated to appropriately qualified or registered specialists where required.
Dates are planned in good faith but can be affected by weather, hidden conditions, customer changes, supplier delays, sickness, access and preceding trades. We will communicate material changes and do not promise a completion date as guaranteed unless expressly agreed.
Invoices are due on the dates shown. The customer must raise genuine invoice queries promptly and pay undisputed amounts. We may pause work for overdue payments after reasonable notice. Reasonable debt-recovery costs and statutory rights may apply.
Services will be performed with reasonable care and skill. The customer should inspect work and report concerns promptly, allowing a reasonable opportunity to investigate and, where we are responsible, put the work right. Manufacturer warranties remain subject to their terms.
Consumer statutory rights and our Cancellation & Refund Policy apply. We may suspend for non-payment, unsafe conditions, abuse, illegality or serious breach. Charges may include completed work and reasonably committed costs.
We are responsible for foreseeable loss caused by our breach or negligence, subject to law and the contract. We are not responsible for pre-existing defects, inaccurate customer information, third-party work or indirect business losses that were not reasonably foreseeable. Nothing excludes liability for death or personal injury caused by negligence, fraud, or rights that cannot lawfully be excluded.
We may take photographs for quotation, progress, safety and evidence. Public marketing use of identifiable customer information requires appropriate permission. Personal information is handled under our Privacy Notice.
Please use our Complaints Procedure. These terms are governed by the law of England and Wales. Consumers retain the protections of the courts available to them by law.
Contact T D Everything before booking or agreeing work if anything is unclear.