Help & support

Frequently Asked Questions

Straight answers about quotations, trades, deposits, materials, timing, memberships and how T D Everything manages work.

Job-specific details in an accepted quotation take priority over these general answers.

Do you really cover multiple trades?

Yes. We coordinate a broad range of property services. The exact delivery team depends on the scope, and regulated work is allocated to suitable specialists.

Do I need to know which trade I need?

No. Tell us what is wrong or the result you want. Photographs, a postcode and a clear description are normally enough to start.

Are quotations free?

Many initial assessments are free from supplied information. Detailed surveys, diagnostics, design, specification or long-distance visits may be chargeable if agreed beforehand.

What deposit do you require?

Larger projects commonly use a 25% deposit. Cleaning may use a 10% booking deposit. The actual amount and payment stages are stated in writing.

Do you charge VAT?

We do not currently add VAT. If our registration status changes, future quotations and invoices will state the correct treatment.

Can you supply materials?

Yes, where included in the quotation. Customer-supplied products can also be discussed, but product defects, missing items and delays may remain the customer’s responsibility.

Do you use subcontractors?

We may use vetted specialist subcontractors while remaining the coordinating point of contact. This allows the right capability to be matched to each job.

Do you offer emergency call-outs?

Only when expressly confirmed. Membership priority is not automatically a 24-hour emergency service.

What if more work is discovered?

Hidden defects or additional requests are explained and priced as a variation before proceeding where practical.

How do I complain or report a problem?

Contact us promptly and use the Complaints Procedure so we can inspect and respond fairly.

Need help or clarification?

Contact T D Everything before booking or agreeing work if anything is unclear.

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T D EVERYTHING LIMITED · Company number 16027680 · Registered office: 128 City Road, London, United Kingdom, EC1V 2NX · Last updated 29 August 2026